QUESTIONS?

Click on a topic below or use the search bar to find answers to your questions.
Can’t find an answer? Chat with us below. We’re happy to help!

Beer

HOW MANY BEERS WILL I HAVE ACCESS TO?

We have access to a wide variety of beer in CA, NC, and SC, but know that many beers are a seasonal product and may not be available year round.

HOW FRESH IS MY BEER THAT I GET FROM BREWPUBLIK?

We don’t have a huge warehouse full of beer for a reason – to keep your beer fresh. We make your specific selections every month, then order your beer, and pack your delivery. We never have beer longer than a week or two before it's time to restock our warehouse.

WHAT IF I DON’T LIKE ONE OF MY SELECTIONS?

Let us know and we'll swap it out ASAP! Just email help@brewpublik.com to take advantage of our Beer Swap Guarantee, or chat with us below.

WHAT IF I RECEIVE A BEER I'VE ALREADY RECEIVED FROM BREWPUBLIK?

We'll swap that beer out too! Just email help@brewpublik.com to take advantage of our Beer Swap Guarantee, or chat with us below.

WHAT IF I AM GLUTEN-FREE? CAN YOU ACCOMMODATE ME?

Unfortunately we are not able to accommodate gluten-free requests. We do have access to ciders and other beers with low-gluten, but there is not enough variety out there for us to continue introducing you to new beers every month. All that said, if you need help finding gluten-free beer, we're happy to help advise you. Just chat us below!

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Home Delivery Service

WHAT KIND OF MEMBERSHIPS DO YOU HAVE?

We have two different memberships to choose from - a recurring curated delivery membership and our free-to-join Buyer’s Club email list.

With our 6-pack membership, you get a surprise, curated selection of beer delivered to your house each month (or however often you’d like). Get up to four curated 6-packs with each delivery. Each 6-pack is $15 (plus tax). Rate the beers you receive after each delivery to tell our Beergorithm what you like and don’t like. The more you rate, the smarter it becomes. Our 6-pack membership is a subscription-based membership, meaning you will see a charge on your account for each 6-pack, monthly.

Buyer’s Club is a completely different program in which you receive emails with rare, limited release beers. These beers vary in price (some being as low as $5, others as high as $100). If you want to purchase the beer, simply respond to the email and a member of our Buyer’s Club team will be in touch. You will only be charged when the beer is received in one of our warehouses and deliverable to you. There is no recurring fee to be a member of Buyer’s Club, but you are required to reach $50 for a free delivery or pay a small $2.99 delivery fee if you are under the threshold but don’t want to wait.

DO MY MEMBERSHIP CREDITS ROLL OVER?

Yes! You do not lose it if you don't use it. Use your credits as you go, or save up and use them when you want.

HOW DO I JOIN BUYER'S CLUB?

Easy! Just let us know you want to join in the chat bubble below! Don't forget to include your email address. We'll take care of you.

HOW DO I PURCHASE A BUYER’S CLUB BEER?

Just respond to the email to purchase! A member of our Buyer’s Club team will be in touch shortly after your response has been received.

WILL I GET REPEAT BEERS IN MY 6-PACK?

Our quality control team ensures we do not give you duplicate beers from one 6-pack to the next. In the event that this happens, don't worry. Just let us know and we'll swap it out for you!

WHAT IS THE MINIMUM NUMBER OF MONTHS I NEED TO SIGN UP FOR?

No minimum! Our service is recurring, but we are not contract-based. You can sign up for as many or as few months as you’d like. Need to pause or cancel? Click here.

WHAT IF I DON’T LIVE WHERE YOU DELIVER?

Not in one of our current markets? Don’t worry, we are coming for you! We believe that every city has its own beer culture. As we expand, we'll be setting up uniquely tailored operations in each city. Click here to join our waitlist and you’ll be the first to know when we head to your area.

HOW DO I GET MY BEER?

You tell us when to stop by! When you sign up, you tell us when you want your first delivery. This will set your curated 6-pack schedule. Before each regularly scheduled delivery, you’ll receive a notification from us that you’ll be getting another 6-pack soon. If you aren’t home, no problem. You can reschedule that delivery.

Don’t want to wait a month? We’ll deliver to you any time between your curated 6-packs for a low $2.99 delivery fee.

DO I NEED TO BE AT HOME TO RECEIVE MY DELIVERY?

Yes, someone 21+ needs to be home to accept and sign for the beer delivery. However, you tell us when to stop by – not the other way around. If you have limited availability, the best way to get your beer if to have us drop off at your apartment or office concierge.

We never leave beer on your front porch. First, we are committed to being responsible community partners. We want people to drink great beer, but only people who are old enough to do so. Second, you want your beer as fresh as possible, not sitting on your porch!

WHAT IF I NEED TO RESCHEDULE A DELIVERY?

Easy! Hit up your profile and change when we’re dropping by for your next delivery. If you need it sooner than the options available, just email us at scheduling@brewpublik.com and we'll do our best to accommodate.

IS YOUR PAYMENT PROCESSING SECURE?

Your credit card information is never stored on any of our servers. Our website is entirely SSL-protected. All transactions are processed using secure encryption.

WHAT ARE MY PAYMENT OPTIONS?

We accept all major credit cards: Visa, MasterCard, American Express and Discover. We do not accept cash, as all order processing is done online.

IS THIS A CONTRACT?

BREWPUBLIK has no monthly contracts; however, our home delivery product is subscription based. You will see a recurring monthly charge to the payment method on file on or around the same day which your account was originally activated. You will be charged if you do not skip a month (via your profile) or contact us to cancel. If you don’t tell us, we have no way of knowing you do not want beer that month!

If you’re a Buyer’s Club member, your account incurs no recurring delivery fee. You will only be charge if and when the beer is in our warehouse and deliverable to you.

CAN I SKIP A MONTH?

You bet. Just head to your Account Settings within your profile. In there, you’ll see an option to pause your account. Just let us know when you want to reactivate your account by using the calendar function and hit save. Your account will reactive on the date which you set.

WHAT IS YOUR CANCELLATION POLICY?

Let us know by emailing us at info@brewpublik.com, chatting us below, or contacting your BREWPUBLIK Representative (for office deliveries) and we'll take care of your account.

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The Team

WHERE DO YOU OPERATE?

We are currently operating in most zips in San Francisco Bay area, Charlotte, Raleigh-Durham area, and Charleston, SC. 

Due to state restriction, we are not able to deliver in Charleston, SC yet, however if you shoot us a note we can still help you with your beer needs! Just let us know what you're looking for and we'll come up with a custom plan.

Don't see your zip above? Click here to join our waitlist!

WHERE CAN I FIND YOU?

We're happy to connect with fellow beer nerds! Chat us below and we'll find time for a beer. Our company headquarters is located at 900 NC Music Factory Blvd, Suite B7, Charlotte, NC 28206. We also have offices in San Francisco Bay area, Raleigh-Durham area, and Charleston, SC.

HOW MANY EMPLOYEES DO YOU HAVE?

Right now? Lucky #11! We run a lean, mean beer-delivering machine! You can see our staff by clicking here!

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Gifts

DO I NEED TO KNOW WHAT BEER THEY LIKE?

Nope! You are giving them the beer money, they tell us what they like when they claim their gift.

HOW DOES THE RECIPIENT GET THEIR BEER?

Simple! They just need to claim their gift here. We’ll ask for their gift code, which you can either send to them or to yourself. Then, they tell us their go-to beers and when to stop by with their delivery.

HOW MUCH BEER DO THEY GET?

It depends! The months shown are based off a 6-pack per month at the price of $15 (plus tax) each month. However, your recipient can spend the money however they want! That includes 6-packs only, shopping via our online store, or by signing up for Buyer’s Club. So really, there is no set limit or minimum amount of beer they can receive, it’s all based on how the recipient uses their funds.

ONCE I CLAIM MY GIFT, DOES IT EXPIRE?

Not at all! The credits you purchase for the lucky beer lover don’t expire. 

WHAT KIND OF GIFT CERTIFICATE IS THIS?

It’s an electronic gift card you can either send to yourself or to your recipient. Need something special? We're happy to help! Chat us below.

I RECEIVED A GIFT! DOES IT EXPIRE?

We recommend claiming a gift within 6 months of receipt. If you lost your electronic gift card, please reach out to us with the email address of the person who gave you the gift. We can locate your code that way. 

I’M A CURRENT MEMBER AND RECEIVED A GIFT, HOW DO I GET MY BEER?

If you’re a current member, simple apply the code directly to your account in the profile. Head to Account Settings, input the code, and you’re all set!

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Enterprise Delivery Service

DO YOU DELIVER TO OFFICES?

We sure do! We can deliver your personal subscription straight to the office, just let us know. We can also deliver beer for the entire office. If you office is interested in having craft beer delivered, visit us here and drop in your information!

HOW DO YOU KNOW WHAT MY OFFICE LIKES?

We send our primary contact a survey link to send around to the office. Each employee completes the survey by telling us their go-to beers and a little bit more information about what they like. We take that information, aggregate the results, and build a customized plan. Each happy hour may be different, but everyone is guaranteed to have a beer they’ll love.

HOW MANY BEERS DO YOU HAVE AVAILABLE?

A lot! We currently have over 3,500 beers available overall. Those narrow down slightly based on what is available within your city, what we can bring in for you that is outside your city, and other distribution restrictions (here’s looking at you North Carolina). If you want to see a sample beer list for your area, shoot us a note at info@brewpublik.com.

CAN I GET KEGS?

Absolutely! We are a full service company - that means we source, deliver, and set-up the kegs, as well as maintain your systems.

If you’d prefer to stick to bottles and cans, we can do that as well. We just won’t maintain your kitchen refrigerator.

HOW QUICKLY CAN I GET BEER FOR MY OFFICE?

The initial sign-up process takes about a week, but once set-up as a customer, we can turnaround orders within 48 hours if it’s an emergency. If you are buying for a large office event, give us a week or so to pull together a menu and order the larger amount of beer you’d need.

DO YOU DELIVER LIQUOR TOO?

We sure do. But currently only in the San Francisco Bay area.

WE HAVE SOME WINE DRINKERS. CAN YOU DO THAT TOO?

You bet! We currently deliver wine in the San Francisco Bay area and can provide a curated selection in Charleston as well.

DO YOU PROVIDE BARTENDERS?

We can provide licensed bartenders if needed for an additional fee. Just let your BREWPUBLIK Representative know and they can work out the details.

IS THERE A MINIMUM ORDER SIZE?

There is not. We service companies from 10 employees to 10,000. Each plan is developed with your specific office or event in mind.

CAN I PAY BY CARD OR CHECK?

According to some state laws, we must receive payment for the beer before we drop it off to you. With this in mind, we prefer to keep a card on file. However, if you must pay be check, we’ll just need to receive the check prior to your delivery or pick it up day of. Just let us know what kind of payment arrangement you’d need and we can work within your parameters as best possible.

HOW DO I GET STARTED?

Easy! Just head here and fill out the form. Or, you can drop us a note at info@brewpublik.com. A member of our sales team will be in touch within 24-hours.

IS THIS A CONTRACT?

BREWPUBLIK has no monthly contracts; however, our office delivery service is preferred to run on a recurring basis so you are guaranteed a constant flow of suds to your taps or fridge. We also cater for one-time events, special occasions, holidays, and more!

CAN I SKIP A DELIVERY?

You bet. Just let your BREWPUBLIK Representative know you’d like to skip a delivery and we’ll make the adjustments on our end. Though, more than likely your co-friends are going to want a beer - so just make sure the office knows.

If you skip a delivery but end up running out of beer, we’re happy to rally the troops and deliver a selection everyone will love. Just let us know!

WHAT IS YOUR CANCELLATION POLICY?

We hope you don’t cancel, but if you must, you can. Let us know by contacting your BREWPUBLIK Representative and we'll discontinue delivering beer to your office.

We will ask more information as to why you want to cancel. It’s not to bug you, but to learn! We are a young company and customer feedback as very important to us as we build a product we want our customers to love. Your candid feedback is appreciated.

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WHERE WE DELIVER

HOME DELIVERY

Here are the zip codes within our home delivery radius:

27502
27511
27513
27514
27516
27517
27518
27519
27523
27527
27529
27539
27540
27545
27560
27587
27592
27601
27603
27604
27605
27606
27607
27608
27609

27610
27612
27613
27614
27615
27617
27701
27703
27705
27707
27713
28012
28027
28031
28032
28036
28054
28056
28075
28078
28079
28098
28104
28105
28107

28117
28120
28134
28173
28202
28203
28204
28205
28206
28207
28208
28209
28210
28211
28212
28213
28214
28215
28216
28217
28223
28225
28226
28227
28244

28262
28269
28270
28273
28277
28278
29401
29402
29403
29406
29407
29409
29413
29414
29416
29417
29422
29423
29424
29425
29492
29707
29708
29715

OFFICE SERVICE

BREWPUBLIK's office service is available in all zip codes listed above, most areas between San Francisco down to San Jose, California, In addition to the zip codes listed below in the Charleston, SC area:

29401
29402
29403
29404
29405
29406
29407
29409
29413
29414
29418
29420
29424
29425
29457
29464
29466